I recently spent the day at the 911 Bell County Call Center, as I am going to start doing their psychological clearances. I wanted to gain a better understanding of what makes a good dispatcher, and honestly, I went in with some preconceived notions that turned out to be terribly wrong. I had met with the heads of the facility the week before, and was informed that most of the workers only had a high school education. I therefore incorrectly assumed that they would not be very smart. I actually dreaded having to spend any amount of time talking to people that I assumed would be so much less intelligent than myself. How arrogant of me.
As I walked into the center, I observed a room full of people who were absolutely diverse in terms of their physical attributes. I couldn't establish any patterns of similarities - men and women, some younger, older, larger, smaller, varying in race, style of dress. It was impossible to draw any conclusions about the traits they shared that landed them jobs there. I realized it was time to put my haughtiness aside and open my ears.
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