A Copperas Cove real estate broker will appear before the State Board of Administrative Hearings on April 29 after several complaints were filed about his mismanagement of properties in Killeen, Copperas Cove and Kempner.

The Texas Real Estate Commission filed action Jan. 30 against Gilbert J. Quinones, a former Re/Max Platinum Real Estate broker in Copperas Cove.

According to another local Re/Max broker, Platinum is no longer a franchisee with Re/Max and wasn’t supposed to operate a property management company under the name.

The commission filed four counts against Quinones from different parties that allege violations to Texas codes that could revoke his broker’s license, according to court documents.

The allegations include failing to pay rent to property owners in a reasonable amount of time and failing or refusing to produce records to the commission. Several of the counts were reported between August and January.

In one case, Quinones’ company allegedly failed to provide rent checks in September and October to a landlord whose property the company managed.

The Real Estate Commission requested an administrative penalty of $19,000, suspension of Gilbert Quinones’ license for two years with two more years of probation, court documents stated. Quinones did not return calls for comment.

While it holds no legal bearing, Re/Max Platinum has an F rating with the Better Business Bureau. Consumers filed 51 complaints with the BBB against the company’s Copperas Cove location in the last three years, with 38 in the past 12 months. Some of the issues were resolved with the BBB, according to its website.

“People come to us to help them resolve a dispute specifically with a business,” said Erin Dufner, BBB senior vice president of communications for the Central, Costal, Southwest Texas Permian Basin corporate office.

The complaints were forwarded to the business and they can either work with the BBB or the customer to resolve them, Dufner said. The company resolved 22 complaints through the BBB. “Nineteen times they have failed to respond to any correspondence,” she said.

Other complaints

Susan Quinones, a licensed real estate agent working for Re/Max Platinum who works under Gilbert Quinones’ license, also has three actions pending against her with the Texas Real Estate Commission, according to its website.

She allegedly declined to pay rent to landlords in a timely manner, didn’t respond to the commission’s document request, and failed to provide evidence. The disciplinary actions were sited between November and February, records stated. The commission is recommending an administrative penalty of $2,500 and automatic suspension of her license.

Susan Quinones also did not return calls for comment.

Contact Mason W. Canales at ​mcanales@kdhnews.com or (254) 501-7474

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