• November 23, 2014

Briefcase

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Posted: Sunday, August 10, 2014 4:30 am

Workshops planned for small-business owners this month

The Central Texas Business Resource Center provides high-quality business counseling, training and assistance to potential and existing small-business owners. Workforce Solutions of Central Texas, the Greater Killeen Chamber of Commerce and Central Texas College support this nonmembership, not-for-profit collaboration. Workshops in August include:

PROVIDING EXCELLENT CUSTOMER SERVICE from 10 to 11:30 a.m. Tuesday. Join us in a discussion about the business rationale and economics of delivering outstanding customer service in your small business. Learn how to refine dealings with internal customers, and be alert to process improvements which can enhance customer service. Participants will also learn how increasing their level of emotional intelligence will make the job easier and less stressful. Cost is $25.

WRITING A SUCCESSFUL BUSINESS PLAN from 10 to 11:30 a.m. Aug. 19. This workshop will discuss specific techniques to use in order to write a persuasive business plan. A workbook for preparing a business plan is included. Cost is $25.

BASICS OF OPENING A RESTAURANT from 10 to 11:30 a.m. Aug. 26.

This workshop will discuss the fundamentals and requirements involved in starting a new restaurant business. Cost is $25.

Reserve a seat at least one day in advance. Call 254-200-2001 or email marcusc@workforcelink.com. All classes include all materials and are at the Killeen Workforce Center, 300 Cheyenne, Killeen.

M. Clare Haefner

BBB: Legion Firearms misses the mark

WACO — Gun enthusiasts reported waiting as long as a year to receive the custom firearms they ordered from Temple-based Legion Firearms.

The Better Business Bureau received several complaints about Legion Firearms. The business resolved one complaint, stating the consumer’s product had been shipped. However, the company has not resolved the remaining complaints and some of their customers may be out thousands of dollars in promised products. Complainants are located throughout the U.S.

BBB left messages with Legion Firearms by phone and email about its pattern of unanswered complaints, but the business has not responded.

When buying merchandise online, BBB offers the following advice:

Pay with a credit card.

Keep documentation of your order.

Know your rights.

Do your research.

For more tips you can trust, go to bbb.org.

Special to the Herald

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