A Killeen real estate broker whose license was stripped by the state after landlords filed numerous complaints faces a Dec. 17 hearing to review the allegations.
The Texas Real Estate Commission has pending cases against Guadalupe Colindres, who operated Team Lupe and Town Line Properties, according to the state agency.
After receiving several complaints, the state commission suspended Colindres’ license Aug. 15 until a hearing with the State Office of Administrative Hearings.
A suspended license means Colindres “can not practice real estate or any related activities, such as property management,” a Texas Real Estate Commission spokesperson said.
Town Line closed its Killeen office, which managed several clients throughout the area. The company’s website was unavailable Friday and the Herald could not determine how many properties the company managed. The Better Business Bureau gave the company an F rating and listed 17 complaints filed against it in the last three years, 10 within the last 12 months.
According to the State Office of Administrative Hearings docket, there are at least eight counts petitioned against Colindres and the Team Lupe name.
Property owners filed complaints for various reasons, but most allegations stemmed from repairs not being made to the properties and owners being charged fees they didn’t agree with, according to the docket.
One count said Team Lupe leased a property after the owner requested it not be rented again.
Another count said tenants complained about a broken toilet that caused water damage. The repair was not made after several weeks, so the tenant started to withhold rent to force the issue and contacted the property owner for help. The property owner contacted Colindres who said the toilet would be fixed, records state. But repairs were not made and the tenant was evicted.
Colindres and her attorney could not be reached for comment Friday.
The case also alleged Team Lupe did not place money collected from leased properties into the required types of bank accounts.
The commission’s deputy director of standards and enforcement recommended the commission issue a final order imposing a $110,000 administrative penalty, revoke Team Lupe LLC’s license, and give further relief to those who filed complaints.