The city of Copperas Cove is using technology to enhance its relationship with residents on a whole new level. On Monday, the city launched Be Heard Cove — a new online portal aimed at engaging the community.

Research and information gathering began on this project about a year ago, said city spokesman Kevin Keller.

“The city manager became aware of the program during a Texas municipal league conference and brought the idea back,” he said. “The program seeks to achieve one of the goals of the 2013-2014 Strategic Plan — to get our message out by developing a citizen-engagement process and enhancing our social media outreach.”

Residents can post comments and ideas, share input, suggest new services, improvements, make recommendations, and discuss past, present and future city events. City staff will maintain, monitor, answer and provide feedback on the site regularly.

Be Heard Cove also will act as a secondary social media site. The city will continue to use Facebook as well as the government access channel.

“We hope to gain citizen support and feedback on the topics which we post for discussion,” Keller said. “We also encourage our citizens to understand this is a public forum and to please keep all posts and comments professional.”

The service is provided by Civicideas, a platform designed to help government officials gather residents’ feedback. The company provides similar services to more than 1,000 government agencies in the United States and Canada. To access the new site, go to or go to

Corinne Lincoln-Pinheiro | Herald

A journalist by trade, Corinne has written for both the military and civilian populations. She has a Master's in Writing and Bachelor's in English. She is also a military spouse and her family is currently stationed at Fort Hood.

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