• April 19, 2014

Top medical staff earn spot on ‘tree’ at Darnall

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Posted: Wednesday, March 13, 2013 4:30 am

The faces of 13 medical providers are on display at Carl R. Darnall Army Medical Center after recent surveys reported customers think they have exemplary service.

The Army Provider Level Satisfaction Survey allows patients to provide feedback on the service they receive. During the first quarter of the fiscal year, 13 providers had an overall visit satisfaction rating of 95 percent or higher from at least 20 surveys taken between October and December.

“A lot of them have exceeded that criteria and we’re very proud of them,” said Cheryl Turner, acting chief of patient services.

The recognized providers received an apple with their face on it attached to a painting of a tree, which was unveiled Thursday during a ceremony in Carl R. Darnall Army Medical Center’s main lobby. The apples on the tree will be updated each quarter as each provider’s satisfaction changes. Physicians from Copperas Cove, Killeen, Harker Heights and Fort Hood were recognized for their care in specialities including, urology, audiology, pediatrics, family practice, cardiology, ophthalmology and orthopedic care.

The survey is administered by the office of the Army Surgeon General, said Col. Jean M. Dailey, deputy commander of patient services and nursing. It focuses on how the provider communicated with the patient during the visit as well as access to care, cleanliness of the facility and courtesy of the staff.

“(The results) provide an opportunity for (Darnall) to enhance, increase, adjust and continue to provide compassionate, world-class health care, one patient at a time,” she said. “That’s where we need to remain focused — one patient at a time.”

Although Dailey is glad she’s able to reward providers for their exemplary service, she hopes others provides will strive to be better.

Joseph Baltrun, a pediatrician at the hospital’s Russell L. Collier Health Clinic, was recognized with an apple on the survey tree.

It’s important to take the best care of patients possible by communicating and making sure they understand their diagnosis, Baltrun said. “As if they’re your own family, which in the Army, they really are.”

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