The victim’s advocate had to sit close to the door, phone in hand and not on silent, ready to answer a voice shattered by crisis even during a ceremony to remember crime victims on Wednesday.

“People call anytime, day or night, and we have to be ready to receive that call from someone in a dangerous situation or from the hospital,” said Barbara Stephens, a victim’s advocate for the Armed Forces Services Corporation on Fort Hood, an organization geared toward helping domestic abuse victims. “We stand by the phone but we hope it doesn’t ring because that mean’s they’re getting along with each other. They’re getting along.”

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