FORT HOOD — Fort Hood leadership has set up a hotline for on-post housing emergencies after soldiers complained of repeated failures to repair defects that include mold, faulty wiring and broken heating and cooling units.
The 24-hour hotline, 254-206-1157, was established for emergencies that need immediate leadership attention due to life, health or safety issues within the barracks or housing areas that could not be resolved through the normal work order process.
The Housing/Barracks Life/Health/Safety Leader Hotline will be answered by the III Corps and Fort Hood field officer of the day.
At Town Hall meetings and online over the past few days, soldiers and their spouses told officials of health issues faced by them and their children due to mold in their homes. One young soldier with a toddler said in Monday’s engagement she has had no air conditioning since June 2018.
Fort Hood Family Housing is owned by Australian firm Lend Lease and is responsible for more than 5,500 homes on the installation. Lend Lease on Monday committed to hire additional maintenance personnel, as well as realign its current maintenance workforce to focus more on expediting work orders.
Additional personnel from Fort Hood’s Directorate of Public Works will assist their Housing Department to provide oversight of maintenance efforts by Lend Lease.
Beginning this week, and concluding no later than March 18, command teams across the installation are committed to visit 100 percent of barracks and homes on post to ensure issues being annotated are sent to the appropriate maintenance department for resolution.
More than 13,000 people live in family housing on post, and thousands of single soldiers live in the barracks.
Military housing is under scrutiny nationally following a U.S. Senate committee hearing about the general dissatisfaction of military communities Feb. 14 in Washington, D.C. Secretary of the Army Mark T. Esper ordered a full investigation into civilian owned and operated post housing at all Army installations on Feb. 15 in response to the hearing.