Angela Chandler

Angela Chandler, who was denied a referral at Fort Hood’s Monroe Health Clinic to orthopedics for torn cartilage in her hips, is seen Wednesday at the Department of Veterans Affairs in Harker Heights. She said a referral was repeatedly put off until her time in the Army expired, and other soldiers have shared similar stories.

Angela Chandler spends most of her days lying in bed, afraid to move.

Diagnosed with torn cartilage in her hips, the former 1st Cavalry specialist said she pleaded with her primary care manager at Fort Hood’s Monroe Health Clinic, but was repeatedly denied even a referral to orthopedics to see if she was eligible for treatment or surgery.

“I got hurt more by my own damn people,” Chandler said, thinking back to her deployment to Afghanistan, where she served as part of a female engagement team.

Chandler, a Killeen resident, is the second soldier to speak out about being denied a referral from the Monroe clinic.

“I did everything I could internally,” she said. “But this is a big problem. And there are still other soldiers.”

Staff Sgt. Lupe Maldonado’s story was reported in the Killeen Daily Herald in May. He was denied a referral to get a colonoscopy, despite having blood in his stool. After going off-post without a referral, Maldonado learned he had aggressive colon cancer.

Maldonado and Chandler were not only denied at the same clinic, but by the same care manager.

While Chandler’s time of service ended on Aug. 20, she said she wants to get her story out to help other enlisted soldiers get the treatment they need and deserve.

“I can’t live with myself if I don’t help others,” she said.

Chandler, 47, joined the Army at 41, because she said she always enjoyed being outdoors, and what she called “redneck stuff.” Hiking in the mountains of North Carolina, where she’s from, is one of her favorite pastimes. “Now I can’t go back to my life,” Chandler said.

Too late

Unfortunately, she said, she learned of resources such as Carl R. Darnall Army Medical Center’s ombudsman and patient advocacy offices too late. Instead, she tried repeatedly to get help from the care managers at her assigned clinic before getting out of the Army in early August.

Chandler was working earlier this year and suffered the second fall of her Army career — the first occurred at an obstacle course during basic training. While patrolling the barracks one night last February, Chandler fell down about 10 feet of steps and felt pain and numbness in her limbs, reaggravating her old hip injury.

A week later, she said she went to Darnall’s emergency room, where she was diagnosed with compressed nerves, and they transferred her to Scott & White in Temple. Doctors ruled out cauda equina syndrome, a neurologic condition.

She followed up later with her care manager at Monroe, a female captain, who rarely saw Chandler in person during clinic visits. Instead, Chandler explained what was going on to a medic, who would then go to another room, speak to the physician’s assistant, and come back with a response.

Darnall officials didn’t deny this is common procedure.

“Medics often bridge communication between patients and providers as part of the care team,” Col. Roger Gallup, Darnall’s deputy commander of clinical services, said in an email. Medics and nurses screen patients when they arrive for an appointment. Patients then see their assigned care manager if they are available or another provider at the clinic.

There are 27 providers supporting 15,400 active-duty soldiers at Monroe, Gallup said.

Chandler’s referral was denied, as was an exception to participate in morning physical training and pain medication.

“They didn’t even want to help me a little bit,” Chandler said.


In one denied referral dated July 19, her care manager referenced Chandler’s quickly approaching separation date from the Army.

“(A separation) date does not change the level of care provided,” Gallup said.

However, providers are always cognizant of important events such as station moves, separation dates, retirement, deployment and temporary changes of station that may impact a soldier’s treatment plan availability within the standard of care, he said.

Gallup was not able to provide the percentage of referrals that are denied at Darnall, but cited only administrative reasons for which ones would be denied.

“A referral may be denied because it was entered under the incorrect clinic. It also may be returned for further information. At times, the consultant provides input for the primary care provider for further care at the primary care level before referral,” Gallup said.

When asked if care managers are ever encouraged to deny referrals for any reason, he said they are “encouraged to provide care within the scope of their clinical practice following applicable clinical practice guidelines.”

Chandler took matters into her own hands, and went directly to the orthopedic clinic at Fort Hood to ask for the prerequisites she needed to be seen, so she could then go to Brooke Army Medical Center in San Antonio.

Eventually, she made it to San Antonio within days of her separation date and was told they couldn’t help her anymore — she now needed to start with Veterans Affairs.

Now Chandler is fighting a new battle, access to the VA health care system. There, the backlog of claims is dropping, but it still hovers above 400,000.

Rose L. Thayer is the military editor for the Killeen Daily Herald. She joined the paper in February 2011 as a health and military reporter. View her complete profile Here. You can contact Rose L. Thayer at or (254) 501-7463. Follow her on Twitter at KDHmilitary.

Rose L. Thayer is the military editor for the Killeen Daily Herald. She joined the paper in February 2011 as a health and military reporter. View her complete profile Here.

(7) comments


Hi we are America's Disabled Veterans In Action aka ( we are going to have a follow up on this story 29th of September 2014. and we would like to have the reporter Rose Thayer call us to see if we can do something to help Ms Chandler. We are a veterans Media group focusing on advocating for veterans such as Ms Chandler. We are concerned about the treatment of care our men and women who serve receive medical care who are in service currently and the care of our veterans.
We owe our men and women who serve so much better care than what is described here and we are outraged by the lack of concern that the army has given to this issue. We are sure this is just the tip of the iceberg and there are many more stories like this numbering in the thousands. Fortunately, Ms Chandler had the fortitude to bring this to light we will be helping her continue to do so.

Mamma Griz

Please explain why the picture of this woman was taken in front of the vet center. The vet center has nothing to do with her ability or inability to get treatment from the Army or, for that matter, from the V A medical system.

The vet center does not treat people for physical medical problems-- just as they do not treat dogs and cats.

Rose L Thayer Staff
Rose L Thayer

Hi Mamma Griz,

We decided to take Ms. Chandler's photo in front of the Department of Veteran Affairs sign at the Vet Center in Heights, because this is now the system she is working through to get care. We asked permission to take her photo in front of the Monroe clinic, but the request was denied.


It is disappointing to say the least. And yes, Mrs Chandler is correct when she stated that it happens all the time. Our son wen through numerous pleurodesis until they finally send him to Scott and White, when his lung collapsed for the third time. Once a diagnosis is done and the result is severe as in Lupe's case, the military medical team has the obligation to follow up. Just last Tuesday we attended a funeral which might would not have taken place with proper care and professionalism


VA Health Care and disability compensation are completely different programs.

This veteran is ENTITLED to automatic enrollment in VA health Care Priority Group 6 upon request.


This kind of BS goes on ARMY WIDE and all the time! Top brass makes all the right noise when Congress (rarely) takes note and then goes right back to the SoS.

For SPC Chandler, I HIGHLY recommend contacting Dr. Scheid at Ortho Indy (yes, they're in Indianapolis). He did a hell of a job on the torn cartilage in my hip. And yes, that's the same injury that was blown off by the same Army as hers.


Better get used to stories like this one.
As Obamacare progresses you're going to this this was a success story!

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