COPPERAS COVE — The city of Copperas Cove is bracing for the financial impact of paying for service calls made to utility billing company Fathom.
City Manager Ryan Haverlah outlined the issue at a city budget meeting in July. The city and Fathom are more than two years into a 15-year service agreement. When the agreement was signed in 2016, it specified that Fathom would not charge the city for 10% of the total calls made to the company each month. That percentage would be calculated based on the total number of customers signed up for service.