COPPERAS COVE — The city of Copperas Cove and Fathom will host a town hall meeting Monday at the civic center to inform citizens on Fathom updates.
Fathom Water Management is an Austin-based company, with a proven, integrated suite of advanced technology products developed by a utility for utilities to bring heightened efficiencies to operations, according to the Fathom website.
City staff and Fathom representatives will be present to provide an update to customers on the Fathom project and transition to “going live,” according to a news release from the city.
The term “going live” means Fathom will assume billing, payment collection, customer service, and water management beginning Monday.
Topics will include going live, billing and payment collection, customer service and water management, according to the release.
A question-and-answer session is scheduled to follow.
Cove residents all have digital water meters now following the city’s agreement with Fathom Water Management Inc. to provide the Fathom Smart Grid for Water to area residents.
Fathom now provides real-time access to their water usage and billing information, according to the press release.
Fathom began exchanging the water meters Oct. 11, and all water meters were replaced with a new meter to connect with the Neptune E-Coder Advanced Meter Infrastructure System.
“The city is excited to move into this final stage of the implementation process and looks forward to streamlined utility operations and enhanced services for our customers in the very near future,” the release said.
Any questions or concerns should be directed to Ryan Haverlah, budget director/assistant to the city manager, at firstname.lastname@example.org, or at 254-547-4221 ext. 6231, or Kevin Keller, public information officer for the city, at email@example.com, or at 254-547-4221.