COPPERAS COVE — The city of Copperas Cove and Fathom will host a town hall meeting Monday at the civic center to inform citizens on Fathom updates.

Fathom Water Management is an Austin-based company, with a proven, integrated suite of advanced technology products developed by a utility for utilities to bring heightened efficiencies to operations, according to the Fathom website.

City staff and Fathom representatives will be present to provide an update to customers on the Fathom project and transition to “going live,” according to a news release from the city.

The term “going live” means Fathom will assume billing, payment collection, customer service, and water management beginning Monday.

Topics will include going live, billing and payment collection, customer service and water management, according to the release.

A question-and-answer session is scheduled to follow.

Cove residents all have digital water meters now following the city’s agreement with Fathom Water Management Inc. to provide the Fathom Smart Grid for Water to area residents.

Fathom now provides real-time access to their water usage and billing information, according to the press release.

Fathom began exchanging the water meters Oct. 11, and all water meters were replaced with a new meter to connect with the Neptune E-Coder Advanced Meter Infrastructure System.

“The city is excited to move into this final stage of the implementation process and looks forward to streamlined utility operations and enhanced services for our customers in the very near future,” the release said.

Any questions or concerns should be directed to Ryan Haverlah, budget director/assistant to the city manager, at rhaverlah@copperascovetx.gov, or at 254-547-4221 ext. 6231, or Kevin Keller, public information officer for the city, at kkeller@copperascovetx.gov, or at 254-547-4221.

jdowland@kdhnews.com | 254-501-7464

(1) comment

DawgDave

So where is this letter from FATHOM that the city said was coming to explain all this? After 4 months of irregular water bills, they take away the chance to have amounts due taken directly from my bank account. They shut down the utility department to accept payments also. No letter yet received, but now I'm supposed to attend a "meeting"? Once again this city had their blinders on.

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
PLEASE TURN OFF YOUR CAPS LOCK.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.