MIAMI — When insurance agent Kelly Fristoe recently spent 30 minutes helping a client pick a midlevel health plan and the federal marketplace website froze, he called the government’s hotline and tried to finish the application. But the operator refused to credit Fristoe as an agent on the application, meaning he wouldn’t get the commission or be listed as the follow-up contact if his client needed help again later.
The Wichita Falls insurance agent is one of many brokers around the country finding frustration as they try to help customers navigate the Affordable Care Act’s marketplaces while earning the commissions they’ve long built their businesses around.
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