To the Editor:
This letter is in response to the letter of Mr. Handy (June 23, KDH) complaining about the vet center in Harker Heights. I am the service officer there.
Mr. Handy did not have his facts straight because I do not work for the VA. I am a volunteer.
If Mr. Handy had taken advantage of the vet center’s open-door policy and asked to see the director, he would have learned why vets stand in line (voluntarily) and wait for hours to see me.
As a brigade commander, Mr. Handy would have expected one of his soldiers to use his open door before going to the media.
The reason I do not make appointments is because I never know how long it will take to help the vet in my office. It may take 15 minutes or an hour.
However, each vet knows that his claim will get my undivided attention when it is his turn.
The vets know that if they are signed in, I will see them before I leave, regardless of how long after noon it may be.
If Mr. Handy would like my assistance, he is most welcome to come see me. However, he must do it the same way as every other vet. Rank hath no privilege in my office. I see only vets.
The only people who get special treatment are widows/widowers.
I believe Mr. Handy owes the employees at the vet center a public apology.
It is true that the VA sometimes seems to be impersonal and uncaring. That is not true in Harker Heights. They go above and beyond daily.
Service officer, Harker Heights