To the Editor:
Now I know why there are so many reports saying that the Veterans Administration is broken.
The other day after finishing breakfast at Papa’s Café on Miller’s Crossing in Harker Heights, I walked down to the Veterans Administration office nearby.
My purpose was to inquire if they handled upgrades in disability claims.
The lady at the window handed me a flier, which read:
Veteran Service Officer,
Is available on
First come-first served
First ten only
Then the lady at the window said, “The line usually starts to form at 0600 hours.”
As I walked out, I was stunned.
My thoughts were reeling, but my main idea was, why can’t they just make 10 appointments on each of those days and save these veterans the time and the anguish of wondering if they will get there in time to be in the top 10?
This means that these veterans may wait as long as two hours to get in the office and God knows how much longer before they are seen.
Once again we have government bureaucracies making rules that benefit the bureaucrats, as opposed to those whom they serve.
retired Col. M.L. Handy