• February 25, 2017

Service officer setup at Heights VA office does disservice to local veterans

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Posted: Sunday, June 23, 2013 4:30 am

To the Editor:

Now I know why there are so many reports saying that the Veterans Administration is broken.

The other day after finishing breakfast at Papa’s Café on Miller’s Crossing in Harker Heights, I walked down to the Veterans Administration office nearby.

My purpose was to inquire if they handled upgrades in disability claims.

The lady at the window handed me a flier, which read:


Veteran Service Officer,


Is available on

Mondays, Wednesdays

and Thursdays

8:00-12:00 only

First come-first served

First ten only

Then the lady at the window said, “The line usually starts to form at 0600 hours.”

As I walked out, I was stunned.

My thoughts were reeling, but my main idea was, why can’t they just make 10 appointments on each of those days and save these veterans the time and the anguish of wondering if they will get there in time to be in the top 10?

This means that these veterans may wait as long as two hours to get in the office and God knows how much longer before they are seen.

Once again we have government bureaucracies making rules that benefit the bureaucrats, as opposed to those whom they serve.

retired Col. M.L. Handy

Harker Heights


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Welcome to the discussion.


  • Jasonb posted at 5:04 am on Sun, Sep 21, 2014.

    Jasonb Posts: 1

    While it's commendable that a lot of va workers are volunteering that does not mean they have a license to be rude. If you can't serve with a good friendly attitude then guess what? Stay home! Otherwise you loose respect regardless of volunteering or not.

  • Bubba posted at 10:42 am on Sun, Jul 7, 2013.

    Bubba Posts: 844

    Some people just want to be negtive vice actually solving problems.

  • R and B posted at 6:43 am on Mon, Jul 1, 2013.

    R and B Posts: 5

    You want meaningful help go to the DAV.

  • Mamma Griz posted at 9:14 pm on Sat, Jun 29, 2013.

    Mamma Griz Posts: 302

    Bubba, according to what I have read this character is in Germany. What does it know about how things operate here at the Killeen Heights Vet Center? It has been officially open since February 2008 and this thing has probably not been in the area since before then. Oh well, some people think they are important!

  • Mamma Griz posted at 9:02 pm on Sat, Jun 29, 2013.

    Mamma Griz Posts: 302

    Killeenite:: Another person who doesn't know a flip about what it speaks. One, there are computers available at the vet center and people to help them out. Two, the VSO in question is a DISABLED VETERAN from the VietNam conflict/war. So keep your mouth shut unless you know something. BTW, the VSO DOES NOT have a secretary. You are telling us that many veterans suffer from PTSD? Gee whiz, I wouldn't realize it if I didn't know better. If they can't be around crowds I'm sure that other arrangements can be made. So get your information straight before you blow stupid stuff out your piehole. Bubba, I would like to say something more but thank God I can't be arrested for what I'm thinking about this idiot.
    BTW, don't you understand "Last comment on this thread"? Dumb, dumb!

  • Bubba posted at 7:10 pm on Sat, Jun 29, 2013.

    Bubba Posts: 844

    The "system" isn't broken, it's overwhemed. The volunteer you are slandering is not a VA employee; she is a volunteer whom you are kicking in the shins to make yourself feel better.

  • Bubba posted at 7:06 pm on Sat, Jun 29, 2013.

    Bubba Posts: 844

    Not really sure where you're coming from...but the VSO is an unpaid volunteer. The outreach cannot possibly be poor as the volunteer's time is taken every day she appears. If she didn't care, she wouldn't volunteer. Very few veterans these days are computer-shy; and you have no idea what the background of the VSO happens to be. Those who have issues with crowds and lines are free to make an appointment in Waco or go online through ebenefite to make their claim. So your arrogance and negativity are dismissed.

  • Killeenite posted at 6:37 pm on Sat, Jun 29, 2013.

    Killeenite Posts: 18

    Interesting! Indeed, we should not attack a person who dedicated personal "unpaid" time to the veteran. I have attended many VA briefings, not only at Ft. Hood, but the Continental US as well at OCONUS, my present station, however let it be known Bubba - the information/briefing is just put out there without Q and A sessions. As long as the briefing is conducted, all is well. Been there, done it! Would we allow Q/A after the quick briefing this would me decrease the phone calls and the long lines at the VSO. I am certainly open to your suggestions to improve the system.

  • Killeenite posted at 6:28 pm on Sat, Jun 29, 2013.

    Killeenite Posts: 18

    Indeed...point well taken. Yes, the system is broken, absolutely! However; no veteran is asking of the "impossible" only guidance and help." If these inquiries seem to be a burden to the VA Rep, regardless the office location, the individual is at the wrong place of employment. I also add reading the replies...the ones who receive their "satisfied disabilities" of course have no complaints. The veterans who need help seem to be a burden to VSO as well as the satisfied veteran.

  • Killeenite posted at 6:19 pm on Sat, Jun 29, 2013.

    Killeenite Posts: 18

    I applaud your stand and add, you may be one of very few that truly has a heart for our veterans. I am currently overseas and I share with you, upon making contact with the VSO at the Landstuhl Regional Medical Center - it is shameful to be told "I am the only one in the office" or "When did you file a claim" or "call the 800 number" and the line goes on. I am very familiar with the claims process, especially for service members who just received their PDA findings and they need help and guidance for future planning. It appears the majority of people who claim to "aid the veteran" are in for a personal gain. Just the huffing and puffing is a turn-off for a veteran who seeks guidance. The veteran served his country and is entitled to personal time when completing his/her claim. Indeed, your approach appears to be dedicated, however we can't forget that one rule applies to all. After all, Killeen, Harker Heights, Nolanville, Belton, Copperas Cove, Kempner, Lampasas, only exists because of our Veterans who happens to be a tax payer as well. Something to ponder and maybe we want to change our thinking and our approach - after all, United we stand and United we fall...

  • Killeenite posted at 6:05 pm on Sat, Jun 29, 2013.

    Killeenite Posts: 18

    Too many people take advantage of so called "helping a veteran" it only looks good on their resume while they are trying to get into the system or in attempt for a step increase. The outreach is very poor and in all honesty, many don't even care! I believe if a VSO office opens in Harker Heights then they should be available. Many of our Veterans don't work with computers, many suffer from injuries sustained at war while the VSO and the secretary was sucking up A/C. Many veterans suffer from PTSD and can't stand in line and be around crowds...

  • Bubba posted at 9:19 am on Thu, Jun 27, 2013.

    Bubba Posts: 844

    Additionally, all veterans can establish an ebenefits account and electronically file their claim.

  • Mamma Griz posted at 7:44 am on Thu, Jun 27, 2013.

    Mamma Griz Posts: 302

    Thank you William. That is a very clear explanation-- it's a shame that there is one person who won't accept it. I do know that the VOLUNTEER VSO at the Killeen Heights center has seen a couple of people above the ten for the day. The vet center does what it is supposed to do and nothing more. They do give out some information about other resources.

  • William posted at 12:45 am on Thu, Jun 27, 2013.

    William Posts: 2

    Last comment on this thread. A Veteran can go to the Waco Regional Office in person to file a claim, they can do it, online or choose a Veteran Service Organization to assist with the process. When a Veteran choose a VSO to represent their claim the Veteran needs to be very comfortable with the VSO. In the same manner you should be comfortable with the attorney representing you in divorce court. So if that is the case and the Veteran is uncomfortable with the VSO by all means look elsewhere. But if the numbers of people that willing stand in line starting at at least two hours before they can even get in the door. That in itself says a lot about the service they receive.

  • Dr Strangelove posted at 9:10 pm on Wed, Jun 26, 2013.

    Dr Strangelove Posts: 1194

    So William after reading that are you saying this so-called Vet Center in Harker Height doesn’t work and Vets should go somewhere else?

  • William posted at 7:37 pm on Wed, Jun 26, 2013.

    William Posts: 2

    Hum? Let me take this one item at a time. The Veterans Administration is broken? OK I will go with that one first. The Department Of Veterans Affairs is regulated by the laws and regulations that Congress passes and the President signs into law. So the question is, who broke it?
    Now next issue; the purpose of the visit was to check on disability compensation claim. VA disability benefits are all handled through the Veterans Benefit Administration (VBA). One of the three branches of the VA. VBA operates 56 regional offices, one in each state and territory with a few left over for big states like Texas that gets two. One in Waco and one in Houston. Yes there is a VBA office located on Fort Hood but the main purpose of that office is the pre discharge claims process. Next comes the state that provide trained Veterans Benefit counselors to assist with the claim process this is the Texas Veterans Commission for us, or Veteran Service organizations such as the Veterans of Foreign Wars (VFW), Disabled Americans Veterans (DAV) and American Legion just to name a few. These agencies will place a Veterans Service Officer (VSO) at most VA hospitals and clinics to assist with claims and at some active military installations to assist with the pre discharge process. Then there are Veterans County Service Officers (CSO) that are county employees. For that you will have to ask the Bell County Commissioners why choose not to fill this position. All the above individuals are paid employees. Then comes the VFW, DAV, AL; post service officers who are volunteers who also assist with the claim process on a more local level.
    Now for the compliant about scheduling an appointment to see a volunteer. let me see if I have this correct the individual who requested the appointment stated that the flyer said the service officer is present three days a week and sees the first 10 people from 8 – 12. Now that appears to be 30 Veterans per week seen on a walk in first come first served basis. I am also sure that if you was the 11 or 12 person in line at 8 AM that there is not some kind of a standby list. So if she went to only appointments one per hour for three days four hours each day that is 12 veterans per week. Or let’s just say two scheduled appointments one hour each and the reminder walk-ins that would still reduce the numbers of Veterans seen per week. So is the question is it a matter of convenience or a matter of better serving the Veterans. You decide… Funny thing is about a request for a revaluation of a true disability is that it has its own way to prioritize itself over time. Just a thought!
    Now to those self-serving bureaucrats that are VA employees at the local Vet Center, who by the way are almost all disabled Veterans themselves. The Vet Center and VA staff members’ purpose is for readjustment counseling for combat veterans and victims of military sexual trauma (MST). Services are also provided to non-veteran family members in the form of marital and family counseling as it may relate to m ilitary service. All of these services are provided free of charge and have no relation to individual receiving disability compensation. The only requirement is a DD-214 reflecting honorable military service in a combat theater or the fact that the individual was a victim of MST. By the way the Vet Center staff also falls under Veterans Health Administration (VHA) not VBA. However as a service to the Veterans they do cross that line to provide a service to all Veterans in answering questions that have nothing to do with their job. They also provide office space for benefits counselors and limited support in the form of computers and limited office supply's. They must be successful at this function for anyone to even ask the question in the first place. Just considering would you ask your cardiologist which education benefit is better: Chapter 30, Chapter 33, 1606, 1607 or am I eligible and how do I apply for Chapter 35 or VRAP. In most cases the Veteran does not even know what questions to ask let alone who they should ask it to. So self-serving you decide.

  • Mamma Griz posted at 2:58 pm on Wed, Jun 26, 2013.

    Mamma Griz Posts: 302

    PS-- do you think I am impressed by a letter from one officer who doesn't know of what he speaks? Sorry, and I'm not impressed by your imaginary importance.

  • Mamma Griz posted at 2:55 pm on Wed, Jun 26, 2013.

    Mamma Griz Posts: 302

    Dr. Strangeguy:: Oh, so the ONE complaint from that officer has more importance than the hundreds of people who have been seen and have been satisfied? That is your plain stupidity! If one person complained about the work you did on your job I guess it is time to get rid of you. People like me have worked at a paying job in their younger days and have reached retirement age and past. YOU just better not get old and get a check each month. But if you do, I just imagine you are going to sit around on your butt and do nothing but complain-- you are getting a head start on complaining about something of which you know nothing.

  • Dr Strangelove posted at 12:24 pm on Wed, Jun 26, 2013.

    Dr Strangelove Posts: 1194

    Mama Grouch quote “There have never been any complaints.” There you go again with no facts; please read the letter above by Col M.L. Handy. People like you that doesn’t have a job has time to volunteer. People like me that have a real job doing constructive things don’t have time to volunteer. We do pay taxes that pays you a check every month.

  • Mamma Griz posted at 8:51 am on Wed, Jun 26, 2013.

    Mamma Griz Posts: 302

    It has been working for over three years, and if it has been working then why change it. You young twerps think you know so much more about a program that has been working for years. YOU are the one that doesn't have real facts. You have no idea about how well things work but you know how to change it. There have never been any complaints about how it works. Funny thing that someone who doesn't know about how things work seems to think he knows how to change it. And we don't need any young children like you to take over. You make stupid comments and you expect someone who has gone through the system to take your idea? Why don't you get off your bastudas and volunteer somewhere. They are always looking for volunteers out at the veterans cemetery. Get out of your sandbox and do something constructive!

  • Bubba posted at 8:43 am on Wed, Jun 26, 2013.

    Bubba Posts: 844

    The volunteer assists in preparing claims. The claims are processed at the Waco regional office. The result is veterans receiving their entitlements.

  • Bubba posted at 8:41 am on Wed, Jun 26, 2013.

    Bubba Posts: 844

    your "bill them" idea has already been dismissed. If the VA could support this mission, it would.

  • Bubba posted at 8:39 am on Wed, Jun 26, 2013.

    Bubba Posts: 844

    you have no idea what was tried prior to this. Disrespect and arrogance don't go very far, particularly when you lack the gravitas to pull it off.

  • Dr Strangelove posted at 7:31 am on Wed, Jun 26, 2013.

    Dr Strangelove Posts: 1194

    Mama Grouch, all I hear from people like you is WHAT IF’S, IF, IF, IF, IF, IF, IF, IF, IF, IF, IF,… You don’t know if an appointment system doesn’t work? You never tried it. It’s like in a Dentist Office if the dentist is working on a patient a little longer; you wait. I make comments and all you do is insult or this can’t work; because you have no real facts. Maybe you should shut your face and listen to some younger ideas. What the saying, “Can’t teach an old dog new tricks.” So maybe some of you older dogs need to get out of the way and let some younger people that are open to new ideas take over.

  • Mamma Griz posted at 9:07 pm on Tue, Jun 25, 2013.

    Mamma Griz Posts: 302

    The system IS working!! It will NOT help to make it into an appointment system-- what would a counselor do for an hour if her appointment doesn't show up? And what if the veteran's situation is one that lasts longer than an hour? What should the counselor do? Chase him off when his one hour is up? You don't know anything about the center-- probably have never been to the vet center for any reason-- so until you know how things operate I would advise you to shut your piehole. The paid employees can't do any better-- besides, they have their own things to do. So shut up unless you know of what you speak! And you don't seem to know anything but how to complain about something you know nothing about. Now go play in your sandbox and quit bothering adults.

  • Dr Strangelove posted at 8:01 pm on Tue, Jun 25, 2013.

    Dr Strangelove Posts: 1194

    If the system is not working look for new ways to make it better. Make it into an appointment system only schedule so many appointments a day. If someone misses an appointment bill them—these missed appointments will go away. If you volunteers can’t handle it; get a paid VA employee to do it.

  • Dr Strangelove posted at 7:55 pm on Tue, Jun 25, 2013.

    Dr Strangelove Posts: 1194

    OH PLEASSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSE! How many vet kids get into an accident every day?

  • Mamma Griz posted at 7:54 pm on Tue, Jun 25, 2013.

    Mamma Griz Posts: 302

    By the way, the Vet Center itself does not handle benefit claims. The BENEFIT COUNSELOR does. The vet center is for Readjustment Counseling. Such as PTSD. I wonder if someone is in need of counseling for PTSD. In case you are wondering, they are NOT medical so do not give out medicines. And they DO NOT treat cats and dogs-- that is one block south.

  • Mamma Griz posted at 7:46 pm on Tue, Jun 25, 2013.

    Mamma Griz Posts: 302

    Thank you Willie for your post. I hope that the colonel has found out by now that you are a VOLUNTEER. If he hasn't, it isn't our fault. I guess I stirred up a hornet's nest, but someone who doesn't know anything about which he speaks doesn't need to be spouting off. But like I said, it will be a cold day in hell before he comes forth with an apology. It just better not be on my watch! I don't take an apology from anyone unless it is sincere.

    Mamma Griz

  • misswillie posted at 6:20 pm on Tue, Jun 25, 2013.

    misswillie Posts: 2

    This letter is in response to the letter of Mr. Handy complaining about the Vet Center in Harker Heights. I am the Service Officer there. Mr. Handy did not have his facts straight because I do not work for the VA. I am a VOLUNTEER. If Mr. Handy had taken advantage of the Vet Center’s open door policy and ask to see the director, he would have learned why vets stand in line (voluntarily) and wait for hours to see me. As a Brigade commander, Mr. Handy would have expected one of his soldiers to use his open door before going to the media. The reason I do not make appointments is because I never know how long it will take to help the vet in my office. It may take 15 minutes or an hour. However, each vet knows that his claim will get my undivided attention when it is his turn. The vets know that if they are signed in, I will see them before I leave, regardless of how long after noon it may be. If Mr. Handy would like my assistance, he is most welcome to come see me. However, he must do it the same way as every other vet. Rank hath no privilege in my office. I see only vets. The only people who get special treatment are widows/ers. I believe that Mr. Handy owes the employees at the Vet Center a public apology. It is true that the VA sometimes seems to be impersonal and uncaring. That is not true in Harker Heights. They go above and beyond daily.

    WILLIE BROWNING, Service Officer

    I delivered this letter to the KDH office this pm and requested that they print in hard copy. However, for those of you who don't get a hard copy anymore, I have put it here also.

  • Bubba posted at 5:31 pm on Tue, Jun 25, 2013.

    Bubba Posts: 844

    Requesting an increase in disability ratings can be accomplished through ebenefits online or by submitting a VA form 4138 to the regional office.

  • Mamma Griz posted at 2:57 pm on Tue, Jun 25, 2013.

    Mamma Griz Posts: 302

    Bubba, you said that the author (of the letter) owes all concerned an apology? I well imagine it would be a cold day in hell before he does it. Things work smoothly, and the only person who has bitched about it is the letter writer. The vet center DOES NOT handle upgrades. Benefits counselors do. And the benefits counselors have a spot there.

    We'll never see an apology from that letter writer-- I have a feeling an apology is beneath is dignity. And a person who can't apologize for saying something like that has no dignity.

  • Mamma Griz posted at 12:59 pm on Tue, Jun 25, 2013.

    Mamma Griz Posts: 302

    Oh, and Dr. Strangelove-- the way it works is that when the people sing up they are put in line on the sheet. If that person has to leave he tells the person at the desk and leaves. The VSO calls for the next person when she has an opening. If it were on an appointment system there would be no next person in line. And sometimes people do have to leave, like if his child has to be taken to the doctor after having had an accident. You don't know how things go there, so you can just keep your thoughts to yourself and your fingers off your keyboard. Or LEARN SOMETHING first!

  • Bubba posted at 9:00 am on Tue, Jun 25, 2013.

    Bubba Posts: 844

    it's called a "strawman personal attack". The letter writer is uninformed, and wrong. The author here owes all concerned an apology.

  • Bubba posted at 8:58 am on Tue, Jun 25, 2013.

    Bubba Posts: 844

    Family members of active duty service members are not active duty service members and therefore not government employees; most of these family members are also not veterans entitling them to these services. So your argument on this point is dismissed.

  • Bubba posted at 8:55 am on Tue, Jun 25, 2013.

    Bubba Posts: 844

    Come now. The vet center is open during its operations hours with or without the efforts of the volunteer in question, making this a no-cost service to the taxpayers. You cannot charge veterans for voluntary counseling services. So the system they have derived appears to be best.

  • Mamma Griz posted at 11:57 pm on Mon, Jun 24, 2013.

    Mamma Griz Posts: 302

    I'm glad you thank the volunteers for the great job they do. I have been a volunteer for some 23 years-- still a volunteer. A comment over my head? You are the one that is in over your head. Professional soldiers like you? Well, I am an Army brat and an Army widow-- been an Army brat all my life and I do know something about the Army. Oh, and I am an Army grandmother. So tell me about the Army. I could tell you a little about CAMP HOOD! Yes, and Professional Soldiers abuse the system also!!! Why can't YOU use some common sense!

  • Dr Strangelove posted at 8:26 pm on Mon, Jun 24, 2013.

    Dr Strangelove Posts: 1194

    Mama Griz as usual you make a comment that is totally over your head. Who cares if it’s not a medical appointment! It still costs tax dollars or does the dead meat between your ears think utilities are free? If these Vets make an appointment they don’t show; they should be charged. Just because someone is a Vet doesn’t give him/her the right to abuse the system—and they do; a lot of them do! I thank the volunteers for the great job they do. Professional Soldiers like me do not have fits at VA. What I have seen are Vets that’s been it two maybe three years do most of the complaining. USE SOME COMMON SENSE AND A SPELL CHECK NEXT TIME YOU POST—HOOAH!

  • Mamma Griz posted at 2:25 pm on Mon, Jun 24, 2013.

    Mamma Griz Posts: 302

    Bubba, do you know there is a difference between an active duty family member and a veteran or the widow of a veteran? If you don't, it's time you LEARN!

  • Mamma Griz posted at 2:21 pm on Mon, Jun 24, 2013.

    Mamma Griz Posts: 302

    Dr Strangelove:: In case you don't comprehend, this is NOT about a medical appointment. And a veteran is NOT charged for an appointment he misses at a benefits counselor. If the benefits counselor makes appointments and some guy doesn't bother to show up for his appointment, the counselor sits and twiddles her thumb. Besides, some cases that she takes are quick ones to handle-- on the other hand, some can take an hour or so. And she is NOT going to say your time is up, I have to take the next one. You'd really have a s*i*fit if she ran you off before you got your business taken care of. YSE SOME COMMON SENSE! Or isn't your brain between your ears!

  • Dr Strangelove posted at 12:23 pm on Mon, Jun 24, 2013.

    Dr Strangelove Posts: 1194

    Bubba yes they do charge; they charge active duty family members for missed appointments. I don’t care if the person is a DV or not if it’s not a medical emergency for a missed appointment they should be charged.

  • Bubba posted at 8:29 am on Mon, Jun 24, 2013.

    Bubba Posts: 844

    The Department of Veterans Affairs suffers from poor public relations, and the insistence by many that the department is "broken". A day of work at the Waco office cures this for the uninformed.

  • Bubba posted at 8:26 am on Mon, Jun 24, 2013.

    Bubba Posts: 844

    The federal government cannot charge for missed appointments. Nor would it be appropriate to charge disabled veterans for the same.

  • Dr Strangelove posted at 7:55 am on Mon, Jun 24, 2013.

    Dr Strangelove Posts: 1194

    If I miss a dental appointment I get charged $25.00 dollars; VA should do the same. That will stop it. I remember on Fort Hood Hospital emergency room always crowded like mothers taking in a kid with a little cut they could fix at home. When they started charging $5.00 bucks it stopped a lot of that abuse.

  • Mamma Griz posted at 10:19 pm on Sun, Jun 23, 2013.

    Mamma Griz Posts: 302

    BoCox, I wonder if you kinow how many people miss appointments? And you can be dam sure that if she did work by appointments there would be some of them that wouldn't show up for their appointment. He might not have said the word "volunteer" but an intelligent person would know that he was talking about the volunteer. A fair question-- why don't YOU become a volunteer and see how things go!

  • BoCox posted at 8:37 pm on Sun, Jun 23, 2013.

    BoCox Posts: 4

    Col. Handy never said anything negative about the volunteer. He asked a simple question. "Why don't they make 10 appointments?" Seems a fair question.

  • Mamma Griz posted at 2:35 pm on Sun, Jun 23, 2013.

    Mamma Griz Posts: 302

    Bubba, I well imagine that both your presumptions are correct-- the letter writer didn't research this very well AND he's just a jerk. I know that VSO very well and I could tell the colonel that he ought to learn something of the subject of which he speaks. But I have read other letters to the editor that he has written. Oh, I know very well that people don't keep their appointments. But forgive him-- he is a product of the modern army.

  • Mousetrap posted at 1:05 pm on Sun, Jun 23, 2013.

    Mousetrap Posts: 1

    I have used the services of the volunteer who works there. She takes so much time out of her day to ensure our claims include everything we are entitled to. She is really appreciated and amazing. KDH needs to run a story about her life and all she does to help the community. Unfortunately most people who read the comments posted in today's paper won't go on line to read these comments and find out the truth. Col. Handy (Ret), perhaps you should have asked a few more questions before jumping the gun. Yes, VA is broken and needs to be fixed. Luckily we have great volunteers who are making a difference.

  • Bubba posted at 1:03 pm on Sun, Jun 23, 2013.

    Bubba Posts: 844

    I know of this volunteer by reputation as she has assisted my friends and customers. I am a Veterans Affairs Benefits Briefer delivering my briefing in the Central Texas area. One reason this set up operates this way is because the VSO is a volunteer; another is that customers don't keep appointments. It would be a shame if her valuable time was wasted waiting for a no-show. It's pretty clear the letter writer didn't research this very well, or perhaps he's just a jerk. Thank you for your comments and the privilege of assisting our veterans and transitioning troops navigate the VA is all mine.

  • Mamma Griz posted at 12:00 pm on Sun, Jun 23, 2013.

    Mamma Griz Posts: 302

    Mr. Dancy:: We do deserve better? Then why don't YOU take the schooling and continuing training and then VOLUNTEER to be a service officer? Unless volunteering is beneath you. The person in question is a VOLUNTEER, schooled and trained for what she does. It isn't her fault that she has other things to do-- and it isn't her fault that people want her to help them. Unless you know the situation first hand you have no room to comment!

  • Mamma Griz posted at 11:52 am on Sun, Jun 23, 2013.

    Mamma Griz Posts: 302

    Thank you Bubba. The person he is attacking is a VOLUNTEER, trained and schooled in this line of work. She has other things to do besides this. As I told the colonel, it isn't her fault that she is so much in demand that she has to do it her way. And there is a TVC office on post and one at the V A hospital, so he doesn't have to use the vet center. In fact, I would recommend he go out to the Copeland Building to do his business-- we don't need a person of that caliber coming to the vet center. And thank you for your job as a Veterans Affairs Briefer.

  • Mamma Griz posted at 11:42 am on Sun, Jun 23, 2013.

    Mamma Griz Posts: 302

    The service officer that is in question just happens to be a VOLUNTEER and she is a trained and schooled volunteer counselor. She has other things to do besides this. She does not work on appointments and it is not her fault that she is so much in demand that she can't see everybody and her aunt's cat (which I guess is where you fit in). There are other service officers around, and there is a V A office in the Copeland Building on post. And there is a TVC office at the V A hospital in Temple. Don't worry, she doesn't get the Killeen paper-- but I have emailed your letter so that she can read it. Since you don't like the way she does things, why don't YOU take the training and become a VOLUNTEER SERVICE OFFICER? But volunteering for something is probably beneath you. And, BTW, there is a TVC benefits counselor there-- and he has the same limits. He works all day except during his lunch hour.

  • Bubba posted at 10:30 am on Sun, Jun 23, 2013.

    Bubba Posts: 844

    This letter is an unfair and unprovoked attack on someone who is actually working to help veterans with their Department of Veterans Affairs claims processing. Why this process is being used is something I can't answer; but the person you are attacking is widely known to be a great help in assisting veterans. So instead of sitting around complaining, and being part of the problem. why don't you stop attacking those trying to help, and stop kicking the Department of Veterans Affairs in the shins, and start working to help the process? You can start by correctly identifying the government department you are attacking from a position of ignorance. It's the Department of Veterans Affairs. And before you get all huffy, be advised that I am Veterans Affairs Briefer.

  • Mr Dancy posted at 7:54 am on Sun, Jun 23, 2013.

    Mr Dancy Posts: 3

    We do deserve better. This is a typical result of today's corporate political mentality; "its not what you know, but who you know." There are bias, unfair treatment and injustice that need to be addressed in the VA.