To the Editor:
My mother recently had her first chemotherapy infusion at the Killeen Cancer Center.
The doctors and staff are top notch, but unfortunately Scott & White is not giving these dedicated individuals the tools they need to do their job.
Both myself and one of the nurses could not get my mother’s reclining chemo chair back down from the upright position because the handle was broken.
So my 81-year-old mother had to squeeze her legs between the leg rest and the arm rest in order to get up to use the ladies room.
This presented a serious fall risk to my mother, who is already weak from battling cancer since last October.
The wonderful nurses put her in another chemo chair whose foot rest had to be pulled up manually with their hands because it, too, wasn’t functioning.
Thankfully, we were able to get that foot rest down when she finished her treatment.
I wrote a letter to public relations and never heard a word back, either through email or a phone call.
This is unacceptable.
Will it take an injury of a patient for them to act?
I sure hope not.