The hail storms that battered Central Texas on March 28 may be a distant memory to some, but they are a lingering problem for homeowners whose roofs were damaged by the hail.

The storms damaged more than 50,000 homes throughout Killeen, Harker Heights, Temple, Belton and other communities, according to A Classic Roofing in Killeen. However, some local experts caution people against rushing to get their roofs repaired.

“Just because your house was hit by hail does not mean you have a leak,” said Bill Webster, owner of A Classic Roofing.

Many homeowners are taking action now, as evidenced by the number of roof company signs dotting neighborhood lawns, as well as workers already on roofs doing repair work.

Webster claims his business volume has “probably tripled or quadrupled” in the past three weeks. Since March 28, Killeen has issued 286 reroofing project permits for an estimated $1.81 million in repairs. Harker Heights issued 153 permits for reroofing projects worth $1.15 million in repairs. Copperas Cove granted 40 reroofing permits for $210,000 in repairs. And Belton accepted 233 permits for roof repairs, but couldn’t provide an estimated cost until the end of the month.

Rick Keagle, who lives in the Country Trails subdivision in Harker Heights, is taking his time getting his roof repaired.

“The local roofers are swamped getting estimates to clients,” he said. “This roof situation, it’s not going to be fixed until May or June and maybe not until next year.”

Keagle works for his wife’s real estate company, which advised clients to have their roofs inspected.

“If you haven’t had your roof looked at yet, call your insurance company and ask your adjuster to come out. It doesn’t cost you anything,” he said.

Lisa West, also a Harker Heights resident who lives in Briarwood, said both her car and roof were severely damaged in the March hail storm. She initially didn’t think anything was wrong with the roof but saw her neighbors getting estimates and decided to do the same. She soon learned her roof sustained about $9,000 in damage.

Webster advises people to wait until hail season is over — generally toward the end of May — to have their roofs replaced, but they should contact their insurance agents for estimates.

The damage caused by the golf-ball sized hail has been extensive for many homeowners because of the composition of the shingles, Webster said.

“The colored granules that you see on the roof … those are not really there just to be pretty,” he said. “[Hail damage is] reducing the life cycle of that shingle.”

Most shingles are composed of fiberglass and asphalt and the granules are used to protect the roof from UV degradation.

Hail can dislodge the granules or push the granules inside the shingle, exposing the underlying asphalt component.

Doug Tracey, an insurance agent with Allstate, agreed with Webster’s advice to homeowners.

“I try to be the voice of common sense,” he said. “Don’t be in a hurry to get your roof replaced. Let storm season pass and be cautious in selecting contractors.”

However, ignoring the damage is a mistake. He suggested homeowners file the claim immediately, since most insurance companies have brought in teams of adjusters from all over the country.

“People don’t see damage, so they see no urgency in filing a claim,” he said. “If you have damage and are paid, educate yourself on your repair options and vendors, then proceed accordingly. Not doing the repairs will result in not getting all you’re entitled to from the insurance company.”

The recent hail storms have been “a good educational process” for many people, Tracey said. He advises his clients to be careful when choosing a roofing company to do their repairs.

“What customers need to be shopping for when it comes to their roofs is confidence in the roofer instead of in the price,” he said.

Webster echoed this advice in a slightly different way, warning homeowners of “unscrupulous roofing people” who have flocked to the local area since the storm hit.

“I’ve been telling all my clients, ‘the sky is not falling,’” he said. “What price do you put on honesty?”

When asked how she chose a roofing company, West said she went with one that is local, has been in the area for more than 20 years and is reputable.

(4) comments


Hey there, first of all thank you so much for this post and honestly I was searching for the same information from last few days. Keep posting and keep sharing. 

Commercial roofing Auckland

RTS Roofing

Ok, now I feel a little cheesy posting here. But I already set up the account so I'm going to leave you guys with some help full information you should consider.

1.) Most insurance companies only give you one year from the date of the storm to recover your depreciation money. If the repairs are not made you will loose the depreciation money.

2.) Do hire a roofer who is insured and can provide you with certificate. Also check with BBB for any issues in the past. And it doesn't hurt to google the company and see some reviews.

3.) If you haven't filed a claim? Do so immediately!!! The longer you wait the less money you will get for your repair, and if you wait until the one year anniversary of the date of the storm you may get declined all together. The insurance companies have to shut it down at some point.

4.) Insurance paper work??? This is a dangerous slope, so be careful. Getting a bid is ok if you have a lump sum payment and your mortgage company signs off on your check. The problem comes in to play when the mortgage company needs you to sign your check and turn it over to them. They will then disburse your funds only after proper documents have been provide from you and your contractor. You need to be careful here, because all amounts are documented.

5.) Roof warranty? Do you get one? From who the roofer, or the material manufacturer? Is the warranty valid and for how long?

Sounds complicated right? We all know we should get a warranty, so here's what you should ask your contractor.

1.) What is your warranty? I know the shingle manufacturer is going to give me a warranty providing you install the product correctly.

2.) Is there enough ventilation in my roof/attic to properly ventilate the attic space so the manufactures warranty is not VOID.

3.) Is the warranty stay with the house or once I sell is it VOID. Is the warranty VOID if I don't live there?

4.) Most out of town roofers will try to sell you on the fact that they are certified by a manufacturer and that the manufacturer of the shingle will warrant any repairs needed.

This is totally false !!!!! Basically there is no warranty in this case. You have to think of the manufactures warranty like a warranty on a can of paint or a tube of caulk. The manufacturer have so many ways to get out of replacing your roof if there is a problem and the biggest one is the installer.

Ed Neura RTS Roofing Round Rock Tx 512-769-1050

Roofer Mike

Inevitable that a wheather story turns into a "how to choose a roofing contractor" article but I guess the public can't be reminded enough. Advising people to choose a company in business for 20 years is good advise in a state with no licensing requirements for roofers.
I have a little roofing company in Miami and was there for the aftermath of Hurricane Andrew. It was the out-of-state contractors that caused so many problems. Roofing is regional, systems and methodology vary from state to state as the climates change.
Years ago, I put a couple roofs on my old boss' rental homes in Katy, Texas and was surprised at all the dark shingles and how little attention seemed to have been paid to wind resistance. Hurricane Ike passed through soon after and damaged a lot of the roofs in that area. The ones I did according to Miami-Dade County code were fine. I'm sure the Code got more strict after Ike and it seems a big storm is what it takes to wake folks up.
Question to roofers out there: With all the hail damage that seems to occur in such a large part of the county, is there any trend towards concrete tile roofs?
by Michael Slattery

Old Pro Roofing

You're exactly right, choosing a local, reputable roofing company is probably the most important part of the process when you replace your roof. A lot of storm chasers poured into the area when that hail storm came through, and unfortunately, a lot of people got roofs put on that have no real warranty because the roofer isn't even from the state. We wrote an article about choosing a good roofer if you want to learn more about it:

Great article! Thanks for spreading the knowledge and helping people protect their homes.

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