COPPERAS COVE — The City of Copperas Cove will try to give the public more answers about the looming shutdown of its third-party water billing company next week.

The city has scheduled a public town hall meeting to discuss Fathom at 6 p.m. Nov. 22 at the Copperas Cove Civic Center, 1206 W. Avenue B.

City Manager Ryan Haverlah will give a presentation and provide a factual overview of the situation.

City officials said they were stunned when Fathom sent an email last Saturday saying the company could not secure the additional funding to save its business and would work to “provide an exit for our clients” and settle as many of its outstanding debts as possible. A Fathom representative said in the email that the company had been working for a month on alternatives for clients to use to provide service continuity after Fathom shuts down, which could happen by the end of the month.

Editor's note: This story has been updated.

The original email was released by the city Thursday night as part of the latest update on the situation.

The city has been advising water customers to continue to pay their bills as usual while they work on solutions. The city is also reviewing the situation with its attorney and plans to talk about it during an executive session of the city council on Tuesday.

The meeting will allow ample time for a Q&A session so public questions may be received and answered, according to a city news release. This event will be streamed via Facebook Live, and city staff encourages those unable to attend to view the meeting on the City’s Facebook page at:

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